Contact us

Contact Us

Have a question or need help? We’re here for you.

Thank you for being a valued member of our RPF Professionals Program.

We really appreciate your support and trust in us and our teams are ready to support you when you need.

Whether it’s help with an order, tracking a delivery, or answering any questions about our products and pet care, when you get in touch, we’ll make sure your enquiry reaches the right team so you get the help you need quickly and smoothly. 

Customer Service - Accounts Order & Deliveries

For help with orders, deliveries, payments, invoices, or your account.

Petcare Team - Pet Health, Brand & Product Information

For product information, nutrition advice, pet health support, or to raise a product concern or complaint.

Phone

(+61) 1800 732 573 Monday to Friday, 9am–4pm (Sydney time)

  • Select Option 2 for Customer Service (Ivory Coat Professionals)
  • Select Option 4 for the Petcare Team

 You can also use the contact form on this page which will be directed to the appropriate team.

Cyber Safety Update

Every now and then, we receive reports of cybercriminals impersonating Real Pet Food Co in an attempt to deceive our customers and partners. One of the ways they may use to deceive people is sending fraudulent emails that contain suspicious hyperlinks or request sensitive information. The Real Pet Food Co will never ask you to enter passwords or credentials via email. We will not notify you of changed bank details via email (our bank details have NOT changed).

Always verify bank account details directly with us before making any transfers. If you receive a suspicious email or have any concerns, please contact us using the phone numbers listed on our official website. Do not use any contact information provided in the suspicious email itself. For more information on how to protect yourself against cyber threats, you can visit the Australian Cyber Security Centre’s website at https://www.cyber.gov.au.